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Thank you for considering Ultra
Countertops for your project. Enclosed is our information on the
installation process. Ultra Countertops works in a 5-step process
to help achieve your highest satisfaction.
- INITIAL CONSULTATION / PROPOSAL
- We begin with the initial to assess all
of your needs to help you achieve the style you are looking for:
COLORS, EDGE DETAILS, BACK SPLASH AND SINK OPTIONS. Proposals are based
on customer’s cabinet drawing/measurements or a rough sketch, but this
will result in an estimate only. To more accurately determine the
cost, you may elect to have a field measure completed and can arrange
this through your local dealer. We understand that things change and
many customers decide to make alterations once construction has
begun. The template (onsite pattern) will confirm the final
price. If you cancel the order for any reason, there is no
cancellation fee, however, you will be responsible to pay for any work
already performed.
- DEMOLITION PREPARATION
- You may choose to do your own demolition of any existing countertops or order the demolition through your dealer or contractor.
- The following must be completed prior to arrival if you arrange to have your dealer do the demolition.
- Clearing of contents in cabinets, drawers and
countertops prior to demolition as well as the moving of any furniture
that may be in the path of the technicians. This includes all
appliances.
- It will be DUSTY. Please cover anything that you want protected.
- Disconnect all plumbing, electrical and gas lines.
- MEASURE AND TEMPLATING
- The field measure is where we come out to make
a final measure of your project to begin the fabrication. At this
time, all cabinets should be already installed or refaced and as close
to level as possible. Top-mount or under-mount sinks should be onsite
for measuring. To better aid us in the fabrication, we make a template
of your finished cabinetry where the countertops are going to be
installed.
- A template for cutting (final measurement) is made once the job site is ready.
- It is the customer’s responsibility to make sure the following is completed prior to the technician’s arrival.
- Cabinets must be installed and leveled.
If cabinets are not properly secured to the floor and walls, our
technician will not be able to install your countertop.
- Under-mount sinks require plywood to be
installed. The sink and the template that came with the sink must be at
the job site before template of countertop can be completed. Some
situations may require that we take the sink to the shop to ensure a
proper fit.
- All other items such as a top-mount sink
(including template that came with the sink), faucets, bay windows,
hoods, cook tops, ranges, downdrafts or anything else that requires
cutting of the countertop needs to be at the job site, but not yet
installed or attached.
- Appliance garages are installed after the
countertops. If you are having new cabinets installed, make sure you
advice your cabinet installers to wait until the countertop has been
installed.
- FABRICATION
- For fabrication, we require to have all of
your countertop information confirmed: color, edge detail, sinks
(non-integrated sinks require templates or a physical measure).
Depending on the size of your project, some take more time to fabricate
than others. Some colors also require a lead-time of 2
weeks. All these factors contribute to your install date. In
order to fabricate your custom countertop, a template must be taken with
your color selected, drawings and a final proposal must be
signed. If an up charge is required after the template is
completed, it must be paid before fabrication begins. Once these
have all been completed you can expect your new countertop to be
installed between 7 – 14 working days. Occasionally a delay may
occur. This can be due to several unavoidable reasons. We apologize in
advance and promise you that we will alert you ahead of the appointment
to reschedule, however this is not to be misconstrued as a provision of
our warranty or that your dealer or Ultra Countertops will be liable
for any consequential damages resulting from delays.
- INSTALLATION
- The exciting day is here and your counters
have arrived! Installation is approximately 1 to 2 full days.
Before the installers arrive, please check the following:
- Cook tops, ranges, downdrafts, hoods,
top-mount or under-mount sinks or anything else that requires cutting of
the stone must be at the job site, but not yet installed or attached.
- Sink plumbing and garage disposals must be
disconnected (the installers will need to move the sink into
position). Faucets must also be removed if they have been
installed. Ultra Countertops’ installers do not do plumbing of any
type.
- The counters are very large and heavy and
there needs to be a clear and easy path free from clutter. It is
your responsibility to make sure that anything that is at risk of being
damaged is out of the way, protected and not in the path of the
installers.
- The installers will need access to
electricity and water. We will be doing some detailing in your
kitchen and/or bath. Yes, there will be some dust, so take precautions.
- Cook-tops need to be disconnected. Ranges
and refrigerators may have to slide out if the space is too tight.
Ranges and refrigerators should be moved out of the cabinets to allow
the installers free access to all countertop edges. It is your
responsibility to move and/or disconnect all appliances. Ultra
Countertops and its installers will not be responsible for any damages.
- Concerning mirrors, Ultra Countertops
recommends that you remove wall-mounted (hanging) mirrors and glass
shelves. Should you elect to leave these items on the walls during
the demolition and installation process, Ultra Countertops, will not
assume any liability for damages and/or replacement cost.
- After installation is complete you will be
required to sign a completion form. This is your opportunity to not
only check the quality of the material and installation of your
countertop but also to make any comments concerning the entire
experience. Please let us know of any problems you may have had with
our technicians. We would appreciate any suggestions that you have to
make the home installation process more convenient for future
clients. Wait! You can do more. PROTECT YOURSELF. Check
your kitchen or bathroom. Has our installation resulted in any damage
to your walls or appliances? Did your technician leave your home
relatively clean? Failure to notify your dealer or Ultra Countertops on
this form at the time of damages may result in your future claims being
barred.
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Ultra
Countertops is a world-class designer and leading fabricator of
countertop products that provide a complete solution to all your
decorative needs. Our unique mix of custom fabricated natural and
man-made stone products comes from Spain, Brazil, Turkey, India, and
China. We offer a wide array of choices to architects,
builders-developers and property owners in their needs for Quartz and
Granite countertops, bathroom vanities, tub surrounds and floor-wall
tiles. Ultra Countertops has a strong commitment and proven track record
in designing and fabricating innovative stone products that help
everyone from commercial applications such as, Office buildings,
Hotel-Motels, Banks, to the Single/Multi-family housing throughout
Southern California. Our commitment to your success lies in the fact
that we remove all barriers by bringing custom fabricated products
directly from the worldwide partnered-factories to your door. From
design conception to final installation, we will partner with you to
ensure your project is completed in accordance with your design
specifications. Our industry-best pricing program is geared toward
maximizing cost efficiencies in various areas of countertop needs.
Whether it is a large-scale commercial project or your dream-come true
home project, we will work with you from custom onsite designing to the
final installation to ensure timely completion of your project.
Countertop materials and colors really set the décor tone for your
kitchen and/or bathrooms. Many colors, patterns and materials are
available to choose from — each with its own special qualities. You may
select a particular material and color because you've fallen in love
with its look; or your decision may be based on price alone. When
selecting counter material, consider maintenance and durability. Also,
consider how the sink(s) will be mounted — on top of the finished
counter, flush, or from underneath. Choices in manufactured countertop
materials with the look but not the higher maintenance requirements of
natural stone are expanding every day. New surfaces are made from
chemical compounds and are designed to mimic granite, limestone, marble,
slate, or soapstone. In some cases, bits of natural material, such as
quartz, are also part of the mix. Most of these countertops don't need
periodic sealing, and scratches are relatively easy to sand out. If you
want to maintain a pristine surface, these materials are worth a look.
Note: The following products should be installed by professionals; cost
ranges include installation. Quartz is found in great abundance in the
earth, it is second only to water as the most common mineral-based form
on our planet. It is naturally hard and scratch resistant. Quartz even
ranks a 7.0 on Moh's Hardness Scale, which is used to measure the
scratch-resistance of a material. Only diamonds, ranking 10, topaz, and
sapphire are harder than quartz. Quartz counters are really rock with an
attitude, they are manufactured with nearly 100 percent quartz. In
contrast, granite may contain only 50 percent quartz. The other minerals
found in granite leave it soft, porous, and vulnerable to scratches and
stains. Industry-wide, all quartz countertops are made with 93 percent
quartz and 7 percent pigments and resins or they cannot claim the
hardness, durability, or impermeability of a true quartz surface. The
prescribed mixture results in a product that is non-porous, exceedingly
durable, and more than twice as strong as granite. The engineering and
finishing phases of quartz-counter manufacturing are virtually the same
throughout the industry and many offer warranties for up to ten years on
their products. Also, since these countertops are engineered using a
controlled process, quality-control measures exist for quartz that are
not possible for natural granite countertops. Companies say quartz
aggregate improves upon granite in a number of ways. For one thing,
unlike granite, the product has no fissures. This consistent surface
makes it nonporous and less likely to harbor bacteria. Sealing granite
guards against absorption, but the material requires periodic resealing
to keep it food-safe. Quartz surfacing, in contrast, requires no
sealers. Quartz's impenetrable surface also makes it highly resistant to
stains and the etching effect of acidic liquids such as wine, lemon
juice, and vinegar. In addition to quartz's performance benefits, the
manufacturing process enables companies to mimic other, even more
troublesome natural countertop materials, such as limestone, which is
very soft and prone to scratching, and concrete, which is porous. Quartz
is competitive with the hard, shiny look of granite, but it offers more
colors. Quartz is also available in vibrant hues that Mother Nature has
neglected to provide, including bold and iridescent reds, yellows, and
blues. Quartz is harder than granite, consistent from slab to slab, and
do not require special maintenance such as sealing. The surface is very
hard to scratch or burn. A quartz surface is solid and remains
impervious to water, moisture, or bacteria and won't develop fissures or
cracks. With these advantages, it's a solid alternative to granite.
Solid surfaces: Made of: Polymers, acrylics, and resins.
Characteristics: These surfaces are stain resistant and impervious to
damage from acidic foods and scratches buff out.
Ultra Countertops
241 S. 3rd Avenue, Unit 5
City of Industry, CA 91746
Toll Free: 866-85-ULTRA
Office: 626-961-2020
Fax: 626-961-2046
Julio Ruiz
Cell: 626-975-7681
jruiz@ultracounters.com
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